Refund policy
Thank you for shopping with ThreadedwithAloha! Every bag is handmade with care, and we want you to love yours. If something isn’t right, here’s how we’ll make it right.
Returns
You may request a return within [14] days of the delivery date. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging.
How to start a return
Email us at jenclarkeloando@gmail.com within the return window with your order number and your reason for the return. If the item arrived damaged or incorrect, include clear photos. We’ll reply within 2 business days with return instructions. Please don’t send items back without contacting us first, as returns sent without authorization may not be accepted.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. We recommend using a tracked shipping method, since we can’t refund items that get lost on the way back to us.
Refunds
After we receive and inspect your return, we’ll email you to confirm. Approved refunds go back to your original payment method within 5–7 business days, though your bank or card issuer may take additional time to post it. Original shipping charges are non-refundable, unless the return is due to our error or a damaged item. Sales tax on the refunded item will be refunded with it.
Damaged, defective or incorrect items
If your order arrives damaged or isn’t what you ordered, contact us within 7 days of delivery with photos. We’ll send a replacement at no cost or issue a full refund, including original shipping, whichever you prefer.
Exchanges
Because each bag is handmade and made in small quantities, exchanges depend on availability. Contact us and we’ll let you know what’s possible.
Handmade variations
Each piece is crafted by hand, so small differences in pattern placement, stitching and fabric color are normal and part of what makes your bag unique. These variations are not considered defects. Screen settings can also make colors look slightly different from the real thing.
Non-returnable items
- Custom or personalized orders
- Final sale or clearance items (marked as such at the time of purchase)
- Items showing signs of use, wear, washing or alteration
Order cancellations
You can cancel an order within 24 hours of purchase, or any time before it ships, by emailing us. After an order ships, the standard return process applies.
Late or missing refunds
If you haven’t received your refund after 10 business days, first check with your bank or card issuer, then contact us at jenclarkeloando@gmail.com and we’ll look into it.
Questions?
Email us at jenclarkeloando@gmail.com. We’re happy to help.
ThreadedwithAloha, Duvall, Washington, USA